30 Days Money Back Guarantee

Shipping Policy

SHIPPING POLICY

Shop Heavenly ("we" and "us") is the operator of (https://shopheavenly.in/) ("Website"). By

placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this

arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

2. Shipping Costs

We don’t charge for shipping, so you don’t have to pay for shipping

 

3. Returns

Return Due To Change Of Mind

Shop Heavenly will happily accept returns due to change of mind as long as a request

to return is received by us within 30 days of receipt of item and are returned

to us in original packaging, unused and in resellable condition.

We’ll arrange the return shipping pickup

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email or phone call

(Shop Heavenly) will refund the value of the goods returned.

 

4. Warranty Returns

Shop Heavenly will happily honor any valid warranty claims, provided a claim is

submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Shop Heavenly to

process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

5. Delivery Terms

The Transit Time is 4-7 days and currently we ship within India only

 

6. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Saturday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

7. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

8. P.O. Box Shipping

Shop Heavenly will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

 

9. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

10. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation & resolve the issue
 
11. Tracking Notifications
Upon dispatch, customers will receive a tracking link via email & sms from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
 
12. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps
13.Sales tax
Sales tax has already been applied to the price of the goods as displayed on the
website
 
14. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
 
15. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
 
16. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
 
17.Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
 
18. Customer service
For all customer service enquiries, please phone us at
https://shopheavenly.in/pages/contact-us