Shipping Policy

Shop Heavenly ("we" and "us") is the operator of (https://shopheavenly.in/) ("Website"). By

placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this

arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

2. Shipping Costs

We don’t charge for shipping, so you don’t have to pay for shipping

 

3. Returns

Return Due To Change Of Mind

Shopheavenly will happily accept returns due to change of mind as long as a request

to return is received by us within 15 days of receipt of item and are returned

to us in original packaging, unused and in resellable condition.

We’ll arrange the return shipping pickup

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email or phone call

(Shop Heavenly) will refund the value of the goods returned.

 

4. Warranty Returns

Shop Heavenly will happily honor any valid warranty claims, provided a claim is

submitted within 15 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Shop Heavenly to

process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

5. Delivery Terms

The Transit Time is 5-7 days and currently we ship within India only

 

6. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Saturday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

7. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

8. P.O. Box Shipping

Shop Heavenly will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

 

9. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

 

10. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation & resolve the issue

 

11. Tracking Notifications

Upon dispatch, customers will receive a tracking link via email & sms from which they will be able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

12. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps

13.Sales tax

Sales tax has already been applied to the price of the goods as displayed on the

website

 

14. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

 

15. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

16. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

 

17.Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

 

18. Customer service

For all customer service enquiries, please email us at

https://shopheavenly.in/pages/contact-us